GeoVision Support

Installation related and general questions

    1.0. What type of motherboard, DRAM, and Video card would best be used with

           GeoVision? (Answer)

    1.1. How to delete and clean up all GeoVision files from previous installation? (Answer)

    1.2. When I start up the GeoVision application, I get an error message "Cannot find keypro".

           How to correct this? (Answer)

    1.3. During installation, there is a warning message on "Indeo CODEC missing". I have a new

           computer with Windows XP SP1 new version. How can I resolve this? (Answer)

    1.4. My GeoVision card beeps constantly, but seems that the camera and card work fine.

           What can I do? (Answer)

    1.5. Can I record video on the second drive if the first one is not yet full? (Answer)

    1.6. How do I set up an advanced multi-time frame schedule? (Answer)

    1.7.Sometimes the screen shows an "Error 100065" message when the software loads but

          everything seems to be working just fine.  (Answer)

Video related

    2.0. Web Browser does not "pick up" or display any picture, even if we FTP them separately.

           Why? (Answer)

    2.1. The GeoVision card installed OK, but I cannot see video on screen. (Answer)

    2.2. I see a "pink screen", or my monitor video gets scrambled in some camera layout modes.

           What is the problem?  (Answer)

PTZ camera and i/o related

    3.0  How can I connect and install GV-io Hardware? (Answer)

    3.1. What type of PTZ (Pan-Tilt-Zoom) camera will GeoVision support, and how

           can I install PTZ to GV-io for remote camera control? (Answer)

Modem related

    4.0. How can I install Remote View to the sever using ISDN MODEM on both ends?

          (Answer)

    4.1. What are the recommended modem models to use with GeoVision? (Answer)

    4.2. What do I do when a system cannot dial through the phone? (Answer)

IP related

    5.0. What are the ports used by GeoVision servers and software? I need this information to

           configure my router. (Answer)

    5.1. If my network supplier blocks port 80, how can I go around to that? (Answer)

    5.2. How can I get to see GeoVision video over the internet from remote using static or

           dynamic IP? (Answer)

    5.3. My IP is changing (Dynamic IP) all the time. How can I make use of GVIP/DMIP to view

           my GeoVision server from remote? (Answer)

    5.4. I can view JPEG videos from remote, but when I tried to view mpeg4 format video, the

           html page comes up, but no video can pass through. How can I resolve this? (Answer)

    5.5. The GeoVision server is in my local area network and I have a router and firewall to the

           internet. How can I set the server up such that it can be viewed from the LAN as well as

           from outside? (Answer same as in FAQ 5.4)